MR
Mishka R

1 reviews | Active since Aug 2016

09 May 2017, 19:58

Debonairs disgusting delivery

<p>So tonight after a very long time and many disappointments I decided to give Debonairs westgate mall one more try. Unfortunately for me, I was let down once again, waiting times are way too long ,the pizza does not look appetizing and there was hardly any CHICKEN in the CHICKEN filla. I also had to remind staff about the spring onion on the pizza bearing in mind this is not the first time I got a Chicken filla from this franchise without spring onion. It seems to me that they skimp on quality to save costs and they are definitely not on par with other branches.I had order 91 and waited approximately 30 minutes even though there was only one person before me. What's shocking is that after such a long time they still haven't changed there service and quality of food. I much rather prefer the steers next door..staff are friendly and they serve with urgency.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply13 Jun 2017, 15:20
Official

Thank you very much for taking the time to report your experience with our Westgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)