Debonairs' disgusting customer service!

Absolutely disgusting customer service by your Debonairs Phoenix branch in Durban. I had ordered a pizza online via your app at 19h51 on 26th October 2018 and had been waiting for almost a full 2 hours for my delivery. I had called the store after an hour where I was told that the order was just about leaving the store, this was of course a lie!! The 2nd call I had spoken to the manager Portia who had a no care in the world, and only kept saying the store is busy and the order will be delayed! If you cannot deliver why take people's hard earned money! We are paying for our order we do not get it for free!! When I eventually did receive my order the "Hot or Not" dot was black and when I told this to the delivery driver he insisted there's nothing he can do as the store is just too busy! What kind of sick and pathetic service is this! Firstly you waste my time, then my money and including my airtime!!!! This isn't the first time I had an incident with this branch and it is a continuous story! Unfortunately this is the closest branch to me! I have all pictures and screenshots of my accusations and willing to send them to anyone who wishes to see proof of this hideous experience with Debonairs! I had even contacted another manager Melissa in hope to get some assistance who said the area manager would be in touch with me unfortunately up until today 30th November 2018 I have gotten no feedback! This is a shout out to all those people who purchase Debonairs, please save your money use it at a different food store atleast you'll get value for your money! I have posted this to the Debonairs Pizza Official Facebook page only for them to keep saying they will be sorting out the complaint which of course has still not happened.