Debonairs delivery guy of the Parrow Branch is harrassing me for a mistake he made!

Dear Debonairs...

I am writing to you and to all the customers that follow you on this platform and I am letting you know that I will also be visiting the police station to report the gross treatment that I have received from your branch in Parrow.

I ordered pizza yesterday afternoon for my family and when the pizza was delivered I sent my fiance out with my card to pay as it was a card on delivery transaction. The driver punched in the incorrect amount on the card machine and swiped my card. The Pizza total was R239.80 and the driver swiped my card for R139.80. He handed over the pizza and left. I only saw the amount two hours later and figured it was a promotion that I didn't see on the app. The driver didn't come back or anything the entire day. I received a call last night at 21:44 from the driver who was extremely rude to me about the incorrect payment that he received. Confused, I asked him who punched the amount into the machine and he admitted that it was he who punched in the amount and swiped the card. I asked whether he could call me back in the morning as I needed to put my child to bed and it was an innaoppriate time to be calling in the first place. He then gave me even more attitude and started telling me things about how he will be going to jail or will have to sleep in a garage if I didn't give him the money that same night. The manager then took the phone and I asked her to call me back in the morning.

I was swamped all day with work and have been in and out of meetings as well as having to look after my child and so was unable to take any calls today. I was going to call the store after work to make arrangements to pay the R100 even though it was not my mistake. Just before calling, the driver decided to send me the message below. Even though hard to make out as the English in the text is bad, he was threatening me. I called the store to speak to the manager and let her know that her driver is harassing me. Instead of being helpful and understanding (doing her basic customer service job) she too was rude and not helpful at all. She told me I can go and do what I want. So here I am.

I showed my fiance the message I received from the driver and then we both received a call from the driver. He was once again rude and stroppy. We both told him to stop calling and that if he didn't we would call the police - he told us to go right ahead and thanked us for wanting to go to the police in the first place. My fiance then called the store manager to let her know that the driver is still calling. He asked her what she was going to do about the situation and she could not give us an answer. She asked for me to share proof that the driver was messaging me and I did. I have still not heard what she will be doing about this situation.

I am so sick and tired of the service and I constantly receive from Debonairs. If my order isn't messed up, my pizza is.. and now this? I am furious! I keep coming back to this franchise as I keep wanting to give Debonairs a second chance. This though, threats? It's disgusting!! I will NEVER purchase from Debonairs ever again and I will alert all my friends, their friends, my family, their families and everyone I can to warn them of the service they will receive from Debonairs.

I feel extremely unsafe with this driver and I fear now for my family as he is threatening me. I don't live in Parrow and was simply visiting. What is he planning to do? Is he going back there to do something? What are you going to do about this and what are you going to do to assure me that my family is safe from this guy?? I don't know who he is or what he is capable of. So now I'm feeling extremely anxious. I would NEED to go to the police as this situation is out of control and the manager of the Parrow store - Louise is NOT helping me or putting my mind at ease!!