Debonairs delivery disaster

Ordered debonairs online on the 15/07/2018 at 6pm - half an hour later called the Queensburgh branch to follow up and they say their oven is broken and the manager will call me. 10 mins goes by, and no call was received, so I phone back and ask to speak to the manager who advises that my order is ready and will be delivered in 12 minutes. 15 minutes later, no delivery was made so I called back. Once again I was told the manager will call me. 1 hour 15 minutes after my order was initially made, the manager calls and advises that they do not deliver in my area - even though it was an option online.

All I got was an apology - no order even though I paid online, mind you.

We called the store owner who advised he will look into it, and still has not called me back.

I didn't receive my order nor refund - Debonairs has to be the worst pizza joint around - do not make a mistake and order from them.