Debonairs deliveries late

I will never order Debonairs online again, neither from theit branch in Broadway. An hour has past since I've ordered and still no pizza. Phoned customer care that put me through to the store, multiple times, with no joy of a delivered pizza. One time the lady in the store told me "they will call you when the pizza is ready" and rudely dropped the call. You are in the service industry, delivering a service to your customers. This is not the first time I had this experience with this branch having waited 1 day for an hour and 15 min for a pizza and the the manager has the nerve of getting irritated with me when asked where is my order.