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Charlotte M

1 reviews | Active since Aug 2015

12 Jun 2019, 11:36

Debonairs delaying to fix my car and rudeness of Debonairs manager

On 4 June 2019, a Debonairs driver crashed into my car while my car was parked. the side mirror of the car was broken. The driver and I went to the Debonairs Willows branch in Bloemfontein. The manager informed us to open a case at police station. I then submitted my ID, repair quotation and case number to Debonairs manager David Danster on 6 June 2019. I have been calling him everyday and his informing that insurance has taken care of it. But it's now the 12 June 2019 and I'm still waiting for my car to be fixed. When I called David on 12 June 2019, he informs me that I should have courtesy car on my insurance and he was rude that he dropped the phone on me.

I'm deeply angered by Debonairs not fixing my car because it is such an inconvenience caused by one of their drivers. I'm greatly disappointed at David Danster who was rude and disrespecting towards especially when I have been so impatient.

Please do assist so that Debonairs can urgently fix my car.

From Charlotte Maile

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply13 Jun 2019, 15:54
Official
Hi Charlotte
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: *** 
CM
Charlotte M's update24 Jun 2019, 10:11
Reviewer Update
I received a sms with a case number on 13 June 2019 from Debonairs. Five days later i received another sms saying the case is closed without not getting phone call. What makes me angry is that they say they will fix my car within 60 business days. What am i suppose to do in the meantime? The broken side mirror could cost me my life as I can be in accident. I only have 1 car. And I need Debonairs to fix my car with urgency because I use my car daily to transport my kids. It doesn't put me my life in danger but also my kids. I've never been so disgusted by debonairs.