1 reviews | Active since Jun 2016
Debonairs Delay in Delivery and Cold Pizza
<p>I ordered 2 Pizzas from Debonairs Pizza in Carlton Centre Johannesburg via the Debonairs Pizza Mobile App at 18h59 on 04 June 2016 and my pizza was delivered at 20h25 that evening. I called the shop three times and the response that the order was on its way and due to arrive in 10 minutes and that was not so. The delivery guy arrived and was not apologetic esp after showing him the sticker was turning black. I took a photo of the stickers on both Pizzas and informed the store, the person I spoke to doubted my story and said he would follow up on it. I am not pleased as I had already paid online.</p>
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)