1 reviews | Active since Mar 2018
Debonairs Dainfern Square
Debonair's Dainfern Square created incorrect order. One of the 4 pizza's (part of the special was wrong). When i called in, the lady asked me to come in and swap out. When i got there, the store manager said "I will not swap out". She said that i should have made sure before i left the store and that it's not her fault. I thought she lacked some serious customer service s****s and asked her to please call the store owner. Sadly, the owner himself lacked service s****s and said he refuses to swap out the pizza. I'm surprised that as a business owner, he was willing to loose a customer to fix an issue that would wouldn't have even cost him R50.00. The store is unfortunately a bad representation for Debonairs because of their poor customer service s****s.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***