Debonairs Dainfern Poor Service

I ordered a pizza online for Debonairs Dainfern at 19h35, called branch at 8pm and they advised driver is on his/her way. Called back 9pm and the store said its with driver. Funny part is that, they kept on dropping my calls every time I call. Refused to give me driver numbers to track where he/she is. Even if the shop was busy, poor service starts by the team lying about whereabouts of your food. A driver can't take over an hour to deliver pizza from Dainfern to Cedar... This is the 1st poor service I have recieved from debonairs in my lifetime of ordering or buying from franchise.