MP
Marco P

1 reviews | Active since Dec 2010

13 Nov 2015, 08:37

Debonairs Cradock - Bad Service

On 12/11/2015 at 18:24 we placed an order for delivery. The order was delivered at 19:05. Upon checking the order we found that part of the order was missing. We all make mistakes and when the delivery guy went back to collect the rest of the meal we accepted that he will be back within about 10 minutes - which is the approximate travelling time to the shop and back. At 19:35 he did not return yet and another call was made to follow up. We were told he was waiting for another order to deliver and will bring our outstanding delivery along. At 20:00 we were still waiting and called again. Lana told us that the delivery guy was standing outside the shop and will bring our delivery immediately. At 20:13, after we had finished eating what was delivered originally, we eventually received the part of the meal we were waiting for.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply13 Nov 2015, 10:30
Official
Hello dupmarco,

Thank you very much for taking the time to report your experience with our Cradock branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)