Debonairs, cold and rainy EXPECT COLD PIZZAS

I placed an order for 2 large pizzas on Friday 16/03/2018 @ 18:54. After waiting for an hour for my pizzas to be delivered, it arrived in smashed up boxes and ice cold, I could swear that the driver was sitting on top of the pizzas as he drove to my place. The sauce from the pizzas was on the lid of the boxes, I asked him why are my boxes smashed, he answered he had allot of orders, I then asked why are the pizzas cold and where are the heat trays that's meant to keep the pizzas warm, his answer was, they do not have heat trays. I then called the store to complain to the store manager named Marlyn. I then explained to her that I have just received cold pizzas, her quick response was rude and unprofessional, she said that I should understand that it is raining and cold and the drivers are busy so that is why it's cold. I asked her is that her best excuse and is this the delivery service URL provide to us customers. She still insisted I should understand it's raining, and if I want I should drive to the store and she will make me 2 hot pizzas, I then asked for her name again as I did not catch it the 1st time, and told her I would be laying a complaint, she bluntly ignored me and cut the call on me, I didn't even want to waste my time calling her back, for her excuse would probably be the call cut, but me being a customer and she has my contact number, why didn't she call me back. If this is the case then we as customers should be advised not to place orders at Debonairs on a cold rainy day, as we are bound to receive cold food. Now wat makes me more angry is that these pizzas wer for my kids and wife, after being so excited and anxious about the pizzas, now my wife is expected to cook up supper for my kids. This is unprofessional and pathetic service. My microwave packed up 2 days ago or else I would of taken those cold pizzas and warmed it for my kids as they wer extremely hungry. This was my 1st time using Debonairs delivery service as well as the newlands branch, and it will surely be the last I order from Debonairs. I just cannot believe how rude and totally unprofessional management can be, where did customer service go to. I used to be in the food industry in 2000 till 2006 and back then my customers where gold to me. The level of service that is giving out there today is disgraceful, pathetic and useless. The sad part is I would guess the person who will get the blame for all this, would be the driver, who did not choose to be given allot of orders nor is it his responsibility to ensure the store has heat trays.