Debonairs Centurion suck in service and quality

What I wrote to the complaints department. "After paying I was told that the oven was broken. I could see they were lying and there was a couple of pizzas baking in the oven. After I confronted them they did make my Pizzas but they were not close to standard they were very dry and over cooked. They did admit laying to me. We are regular customer's and this was a bad and unnecessary experience. The order number was 346 Date 26 01 2018. Please investigate this type of behaviour and attitude and let me know of the outcome. " Got a call and sms saying Case 372362 has been resolved. Wow nice. I could not even return the pizza as they were already closed. Debonairs Centurion just give me my money back or give me a proper refund order.