LC
Lorna Cape-Rautenbach

1 reviews | Active since Nov 2015

20 Feb 2019, 17:35

Debonair's Cardboard Pizza

So the 15th February we decided to order some pizza after noticing that the competitor was a little to expensive we decided to try debonair's since we have not had for a while, we ordered the on the double special, 1 x Sweet and sour rib and 1 x Creamy chicken and we decided to order our son a small 3 cheese pizza, what a HUGE mistake. 1st Both pizza's tasted like cardboard and were completely bland no taste nothing, 2nd when we order a 3 cheese pizza THE NAME SAYS 3 CHEESE NOT 3 CHEESE AND BELL PEPPER and all the other BS, we had to wash our sons mouth out with milk as he was battling to breathe due to the heat, yea this is our 4 year old son BTW, utterly disgusted, a cheap made pizza from our 4 year old would have been better then this, the standard has dropped, debonair's is no long the pinnacle or the benchmark of pizza.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Mar 2019, 12:31
Official
Hi Lorna

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***