RO
Ryan O'Connor

1 reviews | Active since Nov 2012

17 Dec 2017, 15:47

Debonairs cannot do simple mathematics and argues with customer

I tried to order 2 pizzas. The person behind counte gave me the wrong price. She said the price was over R30 more than it should be. When I pointed it out to her, she said the customer is confused. I had to show her own menu to her to prove her wrong. The cashier's name was Nozipho and the manager was Nomfundo. They eventually got angry and Nozipho walked away. I am fed up with the useless staff at debonairs queensburgh. This is not the first time either. Ive complained about late delivery, missing items, and best of all, the one time they didn't have cheese! Imagine that! A pizza place without cheese!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jan 2018, 17:17
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***