Debonairs Caltorn Centre's ridiculous service

What a horrible disappointment experience I has with debonairs Carlton centre.they do not take people serious at all...why accept an order when u know you won't deliver???I ordered at 18:33 now it's 20:55. Me knowing very well that the restaurant is closing at 8pm started calling and following up around 7. Call center agents are the worst. Kept on transferring me up until now 9pm no one is picking up my call and the kids haven't eaten been waiting for the Pizza.So now in supposed to start defrosting and cooking??? When are my kids going to eat??? What is this really??? What service is this?