Debonairs Burgersfort Mall Worst Ordering Service EVER

We always experience the worst service when ordering from Debonairs Burgersfort Mall. We ordered online at 18:40 for delivery in Aloe Ridge (confirmation of delivery address was indicated at the end of order) A little over an hour, my husband called the number that was given on the app upon confirmation of order, a lady named K****tšo answered and rudely asked why my husband called on her personal number to which he answered it’s the number given on the app. My husband explained that he’s enquiring about an order. She then proceeded to bark “I will call you back” to my husband and hung up. A guy named Raymond then called and told us that our food will be delivered and when asked when, he said “I don’t know” then hung up. A little later, the driver called and asked where we live because he’s at Motaganeng and I asked him, why are you there when the order clearly states that you must deliver in Aloe Ridge? He said that’s the address on the slip then asked if we’ve lived there before. To which is irrelevant because we confirmed when ordering where the food must be delivered. My husband then called the store back to ask what is going on and what’s causing the confusion, then Raymond started speaking in Sepedi despite my husband telling him that he’s English speaking then Raymond hung up on him again. We called K****tšo again as we understood that she is the store manager, she then said again that she will call us back. We were getting worried because now it’s 20:09 and the store closes at 20:00. We tried to call K****tšo again and she had switched off her phone. Then I called the store and some guy answered apologising but not giving any clarity on what was going on but said the food will come. After 5 minutes the driver arrived and delivered 3 cold pizzas, chicken shots without the dip that we ordered and a “don’t care, not my problem” attitude! This is happening to us for the 3rd time and makes us weary of buying from Debonairs. The owner of that store must know that his staff are putting the success of this business in jeopardy. They have no people skills whatsoever and it seems they are reluctant to serve people that don’t speak their language. Worst experience always