1 reviews | Active since Dec 2014
Debonairs Bridge city the worst ever
The bridge city branch has never delivered on their promise to delicious pizza. Today I purchased the new special the stacked on the double. I ordered online and my sister picked it up. I even left instructions on the website to ask for them to make it properly. To my sisters dismay when she opened the box. It was not made properly,the toppings were hardly there, cream cheese not there. It was sent back there and the-second time it was still not done properly. The manager Fortune said that all other branches are not following procedure on toppings as he confirms that is how its made. Now we have ordered pizzas from other debonairs and they don't look like that. Even on the second attempt there were dry patches with barely any meat on it,that was the creamy chicken. The bbq bacon had no cream cheese just two dry layers stuck together. Even the manager sees no problem In what we were served. 200 for a very less than standard pizza is not okay. It just leads me to believe that we are served this because we stay in Kwamashu and no one is meant to complain. My order number was Order ***2 online.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***