1 reviews | Active since Aug 2016

02 Aug 2016, 19:12

Debonairs Blue Hills

<p>At exactly 19:03 my husband ordered a pizza at Debonairs Blue Hills and was told we should expect our pizza in 30 minutes. An hour later still no pizza. Now as I'm writing this complaint it's 21:01 n still no pizza. We have called numerous times asking how far is the delivery man and they don't know. All they could say they are sorry. Spoke to the manager Sipho and he did not care. </p> <p> </p> <p>As a result my husband and I have decided we will never buy from this shop ever again. </p> <p> </p> <p>Poor service, poor management.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply10 Aug 2016, 10:58
Official

Thank you very much for taking the time to report your experience with our Bluehills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)