Debonairs Benmore

Today was one of the worst services I have EVER received from Debonairs. I honestly expect lunch rush to take long but there should be some form of communication. Your app gave me incorrect information back to back. First I was told my order is on the way. Then I was called by one of your employees indicating that what ordered is not available. This all while I am waiting outside trying to be a good client and wait for the driver so he does not have to call me when he gets here.

Second their app again told me my order is here but when I got back outside, the driver was still not there.

I proceeded to call their number ***. On this number I was told that they cannot help me. I have to call the restaurant directly. PLEASE tell me why does this number exist on the app if I can't obtain information about my order from it?

I then called number ***. On this number I was told the restaurant would call me back and when they did they used a private number so I could not call them back. They told me my order is at the gate but I insisted that I do not want it. I asked for my money back and I was told that although I ordered through the Debonairs app, Debonairs cannot give me my money as they are not the ones who have the money. I was told that my money that I paid for immediately will only be paid to me in 3-5 working days.

This is bull**** because Debonairs would NEVER give me an order if I said I will pay them back in 3-5 working days. But yet I have to wait for my money.

I am seriously ****ed and I have learned my lesson.

I just want my money back for order number ***5. I paid R133.87 and I want my money back. I don't want a voucher, I don't want an extra meal, I just want my money back.