Debonairs Belhar poor service

Debonairs Pizza Belhar has extremely poor service. I ordered 2 pizzas at 18:04 today for collection. I show up and the order was never made. It is now 19:48 and I'm still waiting for the pizza. They claim they tried calling me and my phone went straight to voice mail. What nonsense. Why would they try to call me??? The place is filling up. You see people entering but not coming out with their orders I don't know what is wrong here, it's gonna be loadshedding soon and this people are dragging their feet. Horrible service. Nothing amazing about this branch. Poor poor service. I will rather drive out of the area to go get my food. This is nonsense