Debonairs Banbury Crossing does not adhere to "Quality Promise"

When we present you with your pizza, if the dot is red, your pizza's hot and fresh; if it's black, your pizza's FREE.

is Debonairs Banbury Crossing excluded in this quality promise because they are definitely to sticking to this quality promise. I ordered 2 pizzas + cheese grillers. below is the sequence ov events, really shocking, dishonent and false promieses; (1) I placed an order on the App on 25.05.2018 time 18:51 (2) Did a followup on the order at 25.05.2018 time 20:11, i was told the driver is out to deliver the pizza (3) The driver arrives at 20:50 to deliver the pizza, he insists on payment first. After paying him...to my suprise he gives me a box, with the quality sticker colour black...I mention this to him and he says its the weather and they are very busy (4) I called Debonairs Banbury Crossing requesting my refund and explained what has happened. they say, what they can do is give me a new order to be delivered in the next 30 minutes or so, they said the first driver will come and deliver the new order at no extra charge. I mentioned that this should not be too late like the first order as I would like to go bed soon. they said it will not take long. (5) 25.05.2018 time 20:11 - I called in and spoke to Beatrice Banda (Debonairs), I mentioned that it is rather late, no pizza has been delivered as promised and advised that I would like to have my money back. (6) 26.05.2018 time 10:00, I call debonaris again and speak to Beatrice Banda, she said it was to late the previous day, hence she did not call me back. She tells me a manager will be in at 11:00, the manager will call me as soon as he/she arrives. (7) 26.05.2018 time 14:00 - i call in an speak to another manager. He says he is sorry, he takes my order and promises to give me the order instead of the refund. (8) 26.05.2018 time 14:05 - the manager who I had just spoken to calls me, he said he misunderstood. he though I returned the pizza to the shop. He said a senior manager is aware of this issue and will call me back.

I have been given unacceptable service, empty promises and basically wasted my time and money thanks to Debonairs Banbury Crossing....I will never buy a pizza from Debonairs ever again!!!!!