Debonairs Bad Service + Delivery

Good day everyone

I am hugely upset by the services rendered by Debonairs pizza, canal walk, cape town.

I placed an online order using the Debonairs android app at 20:05. I asked for delivery to be at 09:00pm (and not asap) to allow for perfect timing for the delivery of the pizza to be hot still when my wife arrived home from work more or less the same time.

I contacted debonairs pizza at 21:28 as I became concerned of the schedule timing. They informed me that the driver has just collected my order and left.

I then contacted debonairs pizza at 21:49 (note this store closes at 22:00) asking where my pizza is. A whole two hours of since I placed the order til delivery. The driver then only arrived ten minutes after the fact. I was also promised to be called back by the store when they could verify where the driver is. (I still never got a call and the line was terrible).

I am not impressed at all. It isn't the first time I ordered from them so am not sure why suddenly the bad service this time around.

Debonairs conditions also state that the pizza must be hot with their little heat sticker - well it was not. I demand to have a refund or a full reimbur*****t of my R200.00 spend on their promotional so-called meal for this ********** service I recieved.

Should I recieve no further intervention or should consumer comment not be of interest, I shall take my business elsewhere.