Debonairs bad service

Debonairs pizza has the worst service ever, the call center aswell. I've order pizza from them at 16:56pm, its 18:37pm and i still didn't receive my order if you call to enquire about the order they keep saying they apologize the order was delayed but it will be there in 5 minutes that story has been going on for the past hour and still no order if you call to ask for the drivers cellphone number they say they will transfer you to the store or the driver then the lines get cut off. If you ask for a manager they take your details and you never get called back