ML
Mase L
1 reviews | Active since Nov 2017
07 Jul 2019, 19:51
Debonairs-Bad delivery service and cold pizza
Debonairs Southgate has given me the worst experience of my life. The driver went MIA with my order, when I called to find out why after an hour I still havent received my order the manager couldnt assist because even he couldnt get a hold of the driver.
My oder came over 1hr 45 min late and my pizza was cold and I was still expected to pay for it.
Their adverts sell us a dream.Their delivery service is appauling and you STILL pay if your pizza was delivered cold. Im so dismayed????
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Replies (2)
Debonairs Pizza's replyOfficial
12 Jul 2019, 19:06Hi Masechaba
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply12 Jul 2019, 19:06
Official
Hi Masechaba
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
ML
Mase L's updateReviewer Update
16 Jul 2019, 20:22That is a typical computerised text to fool consumers into thinking that you care. Just because you are a big franchise you've gotten so arrogant and think you think that you have the right to false advertise your services. When I wanted my pizza the driver was MIA and when he's supposed to "apologise" as it was stated on your call he still hasn't.
ML
Mase L's update16 Jul 2019, 20:22
Reviewer Update
That is a typical computerised text to fool consumers into thinking that you care. Just because you are a big franchise you've gotten so arrogant and think you think that you have the right to false advertise your services. When I wanted my pizza the driver was MIA and when he's supposed to "apologise" as it was stated on your call he still hasn't.