BH
Brandon H
1 reviews | Active since Sept 2019
05 Sept 2019, 11:54
Debonairs Avonwood square
I ordered 2 pizza's for delivery at 19h30 my pizza's arrived at 20h55 when i openned my pizza's they were ice cold and toppings stuck to the box I've sent them a email go no reply sent a message on Facebook got a response saying they will call me its has been 2 weeks now
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Replies (2)
Debonairs Pizza's replyOfficial
05 Sept 2019, 19:19Hi Brandon
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply05 Sept 2019, 19:19
Official
Hi Brandon
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
BH
Brandon H's updateReviewer Update
05 Sept 2019, 19:58I received a call from customer services at 17h00. The gentleman informed me that the store will contaçt me its 8pm now still no call. Its really sad Avonwood debonairs used to be one of my favorite branches since they have opened but for the last 2 years their standards has really gone down the drain. Thanks for the reply ill be waiting patiently
BH
Brandon H's update05 Sept 2019, 19:58
Reviewer Update
I received a call from customer services at 17h00. The gentleman informed me that the store will contaçt me its 8pm now still no call. Its really sad Avonwood debonairs used to be one of my favorite branches since they have opened but for the last 2 years their standards has really gone down the drain. Thanks for the reply ill be waiting patiently