Debonairs at blue hills

I am absolutely angry and disappointed with the service we got at Debonairs situated at Blue Hills Mall in Midrand. We ordered through Ubereats and received the wrong order. Considering the fact that its not the first time, we drove to the shop and advised that our order is incorrect. I must also mention that we really don't stay that near from blue hills but we drove. When we advised that the order is incorrect and my name was written the box, the manager advised us that they don't write customer names on the boxes, they give the orders to ubereats drivers they then sit down and sort out the orders as to who is who. She further mentioned that their customer is the driver and not us who actually order through ubereats. If there is any issues we must take it up with the driver as we are the "clients" of the driver.

Now what kind of explanation is that? She further raised her voice to us in front of other customers and her co-workers, having to defend ourselves and raged in anger, a female lady, I presume she's the Steers Manager, joined the Debonaires Manager, telling us how they can not assist us we need to speak to the person "we paid"

I have to really say that I am disgusted with how we got treated, how those Managers **** and covered up for each others oversights and forgetting that we are customers. We had to stand and speak to the uber driver to give us our money as they said they will not refund us whilst laughing.

I must mention that it is not our first time ordering through ubereats and having store managers apologizing for incorrect orders but the deboniars at blue hills made it look like its not their problem.

I want to find out who is the owner of that store and obtain reasons why our orders are made to be marked by drivers and not the people working at debonairs.