Debonairs are ***** !!! False Advertising and Con Artists !!

Absolutely pathetic service received from the DB Dainfern branch, i placed an order on using the DB Pizza app, it gave me a 2 options to choose from and i selected the Dainfern region, BIG MISTAKE!!! once i had selected my order i noticed a delivery charge and was perfectly ok with that.

A few minutes later a manager from the branch, if i recall correctly was named prudence, called me saying that we are too far from the branch and that this would be the 1st and last time they will deliver to us, for all other order we need to place it to Cosmo city, i said that perfectly fine as early in the day my wife had fainted and just needed some food. I advised her to please ensure driver has change for R200

Order was placed at 13:37 for the next 2 hours we called the branch constantly trying to find out where is our food and constantly being told it on the way

At half past 3 the driver arrives at the gate, when we were literally pulling out the gate to go buy food elsewhere having cancelled all meeting for the day due to this. There was no apology for being late and no attempt to try and recover service delivery. The driver called the manager to try and find a solution and a manager by the name of Goodman spoke to me saying that weather i take the pizza or not is up to me because the app shouldnt have shown his branch, he was rude and had no level of empathy, there was not 1 second of apology in anything he said

I decided that even with this most putrid of service my wife still needs food so i will take the pizza, i took R200 out of my wallet and handed it to the driver, he responds "i dont have change, i only have R100 & R50", I ask him so what do we do now and he says he doesnt know !!!!!! how the hell do you not know !!!

The enrtire order only came to R154.50, i mean could you not have just sucked up for that R5

I left the driver standing there with the cold pizzas and left

I have also been a brand ambassador for Debonairs , they are always my 1st choice in food and DB Bram Fischer is absolutely amazing

To be treated like this not only makes me feel like less of a customers but also makes me feel like less of person

I want immediate action to be taken !!!