DEBONAIRS ARBOUR CROSSING AND CENTRAL OFFICE- DISGUSTING SERVICE

I placed an online order on the 03/10/2019 order number #***6. The order time was to be delivered at 5:15 pm. I called the restaurant to confirm that I had placed the order early and make sure that the see the time slot I spoke to the manager Thobe, I advised her that I would be home at 5:15 pm and that she needs to make sure the pizza is there. At 5:08 pm I received a call from the driver asking me if I was home I was a bit irritated because what is the purpose of putting time slots if the still going to call as well as because I had phoned Thobe earlier and made arrangements. I was also very angry about the fact that it was 5:08 pm and the driver is calling me and my pizza was supposed to be delivered to me at 5:15 pm. It was 5:22 and I was still waiting for my order. I phoned arbour crossing debonairs to speak to Thobe to ask her where my order was and the driver just knocked on my door. The driver was absolutely rude I kept asking him to just give my pizza and allow me to pay so he could go because I didn't want to argue with him but he refused he went on and on explaining to me that they have to phone and what not and then I took off with him I asked him to give me my pizza and get out of my flat. When I asked for his name he just ignored me then I asked him of my slip and he flung it at me. Thobe called me after the driver left and she kept apologizing and I explained to her it's not the 1st time that they have done this. What is the purpose of selecting a later time for delivery if the food still isn't delivered on time?

I sent an email with the complaint and I had one of the managers from Deboniars Arbour Crossing call me on 07/10/2019 to apologize and offer me a complimentary pizza. She advised me that she will send it today due to the driver I had an issue with on Friday being on duty. I got a call from the manager Thobe on 08/10/2019 around 11 am to ask me what pizza I would like and I asked her to send a veggie pizza no olives or pineapple and I told her to send it yet again at 5:15 pm as I will be home at that time. She asked me for my address which I gave her. I receive a call at 5:09 pm from Arbour Crossing Deboniars from the driver on duty to ask me if I was home. And I just lost my cool. I distinctly told Thobe at 5:15 pm. When I asked to speak to Thobe she tells me her clock says 5:05 pm.

She keeps saying sorry and then thought the duration of the call Thobe asks me for my address AGAIN. It was already 5:15 pm by then and the driver had still not left the store!

I am very disgusted with the service they have given me. It's not the 1st time that this has been done by that particular restaurant. I ask Thobe to get the owner to call me and she just keeps saying sorry I cut the call on her and she calls back.

Then the drivers get on the line and he asks me for the address and it's about 5:20 pm then and I told them I don't want the pizza and then the driver tells me to calm down and I swore him because I kept asking for them to get the owner to contact me in the next 5min and they ignoring my request. I cut the call on him.

At 17:35, the security guard of my flat brings the driver through to me and I told him I didn't want them pizza and I told them he gives me a disgusting look and Clicks his tongue at me and throws the pizza back in his bag and says something in Zulu, which I'm definitely sure was a curse by the tone of his voice and his attitude.

I called the central office at 10 am today 10/10/2019 and there was an African lady that answered the line I explained to her the issue and I am waiting of the owner of arbour crossing to call me from Tue 08/10/2019. She starts telling me that there are processes and I cant just go to the owner. I am very irritated and high rated that you are *********** at debonairs and they cant give the customer what they want especially after what I have been through! I am very irritated with her response because I had gone through all the channels and she cuts the call on me. I am not happy with the response from the Debonairs as a whole.

I need the owner of debonairs arbour crossing to call me ASAP!!!

I AM SO DISGUSTED WITH DEBONAIRS AS A WHOLE NOW. I WILL NEVER SUPPORT YOU AGAIN BECAUSE YOUR ARE RUDE, HORRIBLY, UNPROFESSIONAL AND VERY ANNOYING!. SO DISGUSTED WITH THE PATHETIC SERVICE RECEIVED.