PN
Palvin N
1 reviews | Active since Oct 2013
03 Sept 2019, 20:16
Debonairs Alex Mall - 2hrs or more delivery time
I placed an order with Debonairs Alex Mall. I called them after 50 mins to find out the status, the manager told me the pizza was ready but the driver isnt there. After 2 hours, I called again, the manager told me the driver will be on his way soon.
Unaceptable service. I had to cancel my order. Hopefully I'll get my money back.
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Debonairs Pizza's replyOfficial
05 Sept 2019, 17:58Hi Palvin
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply05 Sept 2019, 17:58
Official
Hi Palvin
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***