WK
Wendy K

1 reviews | Active since May 2019

27 May 2019, 17:55

Debonairs

My name is Wendy so today I called in to order food at Debonairs Pizza eTembisa only to Be on hold for almost half an hour them not finding my address,to be transferred to Mahlathini,Tshepiso Even Fungai,only to get the pizza delivered an hour later open the it's two creamy chicken instead bbq bacon,what ****es me off is I called them again spoke to some rude lady who kept saying 'ke wendy' and I could hear the Tshepiso guy telling her to put me on hold,I hang up and called again to sweared at that I must not shout cos it's a call centre but when she answered the phone she clearly said' Debonairs Tembi Mall' I'm do disappointed that I didn't get my money's worth 2ndly they were soo so rude!!!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2019, 15:15
Official
Hi Wendy
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***