Debonairs

Never using this branch of Debonairs before or the delivery system before, I ordered food to the value of R96.80 and paid online for it. I received a confirmation sms from them (I have kept this sms) saying the order is received everything is fine. When my delivery was due, 1 hour later at requested time Debonairs phone me, they do not deliver to where I am can I meet them at the local Build It shop!! No I cant I am working if I could've collected it then why would I have requested delivery. I have already paid for it why did you not say before it was paid for and before you sent a confirmation sms that you can not deliver? The response I got "Eish" so I asked him how does "Eish solve it? so what now it's paid for, if you are not going to deliver I want an immediate refund" again the reply was "Eish" how on earth does this reply solve anything!! I told him again I want a refund and he said "Eish no we will deliver". They never delivered and no refund. There whole customer service is appaling, there answer to everything "Eish".