Debonaires Website Poor Service

On the 26th July 2018 on Thursday I got home and my son asked me to buy Debonaires Pizza for him as it is his favorite take out and I tried calling and my calls got cut off after holding for a long time. Then I went to the website and ordered a cram decker with extras and it was accepted at 19:26:41mp Maponya Mall, after waiting for it for almost 45minuts I tried calling again and same thing happened (call got cut off). My son said daddy it’s not coming can you please buy pies so we can sleep as my wife gave up and went to bed, now that really made me angry with Debonaires Maponya (that was around 21:10pm) and around 21:16 someone called me and asked if I still want it and I said yes as I didn’t any other option cause I didn’t get the pies. The s****** came at 21:28pm and the Pizza was flippen cold and I was ****ed off and I just paid and complained on the website Case no: 457960, now two people called apologizing and I asked the second one a question: When a customer receives a cold Debonaires Pizza, do they pay for it or not? And He rep**** saying: at Maponya they do not give it to Customers but they return it and exchange it with a hot one. Now as I’ve waited for mine for more than two hours, I was supposed to wait again. On the 05/08/2018 at 09:50:28am I got an sms saying my case was resolved and to who’s satisfaction?

Now I will not set foot at any Debonaires again until they give what’s due to me as their advert says, if it’s cold it’s for free.