Debonaires Pizza-Parow(**********)

On the 4th of May 2019 I placed an order at Debonaires Parow. The person I placed the order with informed me that the order would take an hour. After one hour and 30 minutes, the pizza was still not delivered, I called again, the lady had stated that the pizza was ready buy the delivery guy was still on his way, so we waited. 2 and half hours later we called again and the lady then informed us that the delivery guy was on his way. Three hours later the pizza was delivered and it was cold. If I am not mistaken Debonaires policy states "When we present you with your pizza, if the dot is red, your pizza's hot & fresh; if its black, your pizza's FREE. This is our quality promise to you." We informed the delivery guy that we refuse to pay based on Debonaires policy. The delivery guy refused to give us our pizza and said that the pizza being cold has nothing to do with him but the people we had placed the order with. As a tip to Debonaires, dont create a policy if you arent going to educate your staff or delivery men. I will never buy anything at Debonaires Parow. The service is **********, dont make people wait for three hours and present cold pizza, that one has to pay for.