1 reviews | Active since Mar 2015
Debonaires Pizza Maponya Mall overcharging you, check your receipt before you leave the store
So this is the second time I write a disappointing review on the very same Debonaires Maponya Mall, they are very good at terrible customer service, and yesterday I experienced it again, which served as a lesson to me to stop going back there! I had simply gone there to buy a real deal small pizza for lunch and asked for added single extra cheese! And it cost me R42.80, which in my mind didn't sound right, as I looked at my receipt the real deal costs R24.99 and the cheese cost R17.90 which is the price of extra cheese for a Large pizza and the initial price one is actually supposed to pay is R9.90 for extra cheese for a small pizza, so I asked the teller why am I being charged extra cheese at the price of a large pizza when I actually purchased a small pizza her response was ridiculous and potentially sad to say the least, she said they were told to charge us that way as customers were complaining that the extra cheese from a small pizza was not visible so instead of rectifying their issue, they chose to charge us R17.90 extra cheese weather its for a small pizza or not! How ridiculous is this gosh I had to take a picture of the receipt with disbelieve.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
