SM
Siphesihle M
1 reviews | Active since Apr 2019
15 Apr 2019, 21:28
Debonaires Pizza Centurion Lifestyles Bad Service
I ordered a pizza along with a 1 litre coke zero, driver came to deliver just the pizza and forgot the coke, told me he'd be back soon with it. I called about 3 min later to ask them to change it to a regular coke (realised when i was checking the slip that it was the wrong coke ordered). Took quite a while firstly for someone to answer the phone and after answering i was told the driver parked his bike and ran away. I don't know how seriously debonaires takes customer service but i am ready to stop supporting them if this is how they treat their customers. I did my part (ordered early and paid what was due) and this is what i get. I hope this employee gets some sort of warning!!!
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Replies (1)Debonairs Pizza's replyOfficial
14 May 2019, 14:09 Hi Siphesihle
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 14:09
Official
Hi Siphesihle
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
