1 reviews | Active since Feb 2018
DEBONAIRES HORRIBLE SERVICE!!!
After receiving our order after a hour and half from zevenwacht debonaires pizza ... we weren't very impressed. The driver was patient enough to wait while I phoned the manager whose name is Godknows. We had ordered 2 pizzas , one of which the order was wrong on the call centres part at which I paid for both pizzas before checking the order. I then was promised my pizza would be ready 30-40 minutes. It has been over an hour as i write this review.
Godknows had said he would phone me back to let me know where the driver was and I had yet to receive that phone call!!!
I phoned him back at which he said there was a high volume of calls coming. As long as they have money coming in and I have paid I no longer am delt with as a valued customer of which I have ordered from them on previous occasions as well as I wasn't delt with accordingly as the manager still said the driver was dropping off orders ! I was the last order that driver had dropped off! My pizza is cold and the dot was black ! I phoned the branch again to inform them of my dot and no one has answered! It's 30 minutes before they close and they clearly don't give a damn if they have left a bad taste in my mouth !
Sincerely a bitter taste!
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
