Debonair Carlton Center order 191 invoice ***
Good day
I placed an order at 13:20 and the order was delivered at 14:00. I paid for the order and to my surprise when I'm at my desk the toppings was on one side simply because it was not packaged properly. When I called to explain and for me to get another pizza so that they can collect the messed up one. I'm being told that first the delivery guy will collect the order from me and go back to the shop that's when another one will be prepared. My question was I'm on lunch and clearly another will come on my knocking time I rather have a refund and I was advised that there's no refund by the store manager Mohammed.
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Debonairs Pizza's replyOfficial
17 Dec 2019, 19:24Hi Nokuthula
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply17 Dec 2019, 19:24
Official
Hi Nokuthula
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team