DEBON WHERE"S

Whatever you do, NEVER EVER make an order with the Queensburgh Branch to make a delivery. We did, order no. 109, on December 22, 2019, what a mistake. Unfortunately, my son-in-law paid for the order, before it was unloaded, or we would not of paid. Apart from leaving one of our orders off the delivery, they also delivered one of our orders, with tomato's, which was, specifically requested, to be excluded. I cannot blame the call centre for the mistake as the invoice stipulates the excluded item.

When we contacted the branch, the manager, she blamed the driver, for not collecting everything. This does not explain why the order was wrong. My daughter is allergic to tomato's and if she had not checked first, she could of ended up in ICU.

Despite the fact, that we informed the store directly, of the wrong and missing order and the store blamed the driver for not collect the missing item, it took an extra hour for driver to return with ONLY the missing item.

Whilst waiting, almost 2 1/4 hours after the order was placed, my wife eventually got hold of SIZA , (the supposed store manager), she became agitated and told Siza that she was useless and did not know how to deal with customer complaints.

I again, tried to get our order sorted and eventually got hold of Siza, almost 2 1/2 hours later, she told me that we were at fault because we wanted to keep the driver with us until she organised our correct order ( 1/2 hour previously). WE WERE VERY FRUSTRATED after the very poor service for the previous 2 hours, so when the driver did deliver we locked him in for a few minutes while trying to get hold of SIZA, to sort out our problem.

Eish what a waste of time. We let the driver go 2 minutes later, as he was a bit concerned, knowing that Siza, would take the time delay, out on him.

The owners of DEBONAIRS look into this matter and to take serious action against the owner of this franchise and its staff. This unprofessional service from them is detrimental to the business as a whole, as I Personally, would NEVER buy anything from them again and I Will let everyone of my family, friends and acquaintances know of my Horrible experience and recommend that they also boycott the entire group.