Debomairs Stafff un helpful

I requested a reprint from the Store Manager.. Refused to assist me. Then requests proof when I lost the receipt. How ridiculous. It's been 1 week and still waiting I then call Head Office to request help. No assistance!! Shocking service!!! I need the owner of Banbury Crossing Debonairs to assist!! The service is disgusting and I won't support Debonairs after this