Deboanirs Pizza primrose lying about processing my refund

On the 21st April 2024 I ordered a pizza for delivery using the debonairs pizza mobile app. I called Debonairs pizza primrose to confirm if they received my order and they said they did and said it will be delivered in few minutes. I waited and after an hour i called the store to find out where is my order. The delivery person called me to say he is outisde. I went outside he was not there. I then asked him if he is not maybe on the wrong address and asked him to confirm his delivery address, the address was indeed correct. Another hour passes and the lady at the store told me that the guy is on the way. i said to the lady the delivery person has been on the way, can i please get my money back because, he keeps on lying to say he is outside and its been more than 2 hours. i then tweeted @debonairspizza notifying them about my disatisfaction and that i want my money back. I was asked to provide all the order details and this was done the 22nd aPRIL 2024. Complaint case number CAS-943270-H1Z9V9 was created and i received a call from a gentleman claimining to be a store manager and said he has processed my refund and it will take 5 days to reflect. I have since been waiting for over a month to get my refund. I then contacted your social media tweeter again and asked about my refund on sunday the 19th May 2024, i still have not received my money. its a pitty that i have to lodge my complain on hellopeter because you are refusing to refund me my money. Why did your so called store manager lie and say he prosessed my refund when he didnt. Your rotten potatoe staff is damaging your brand. I patiently waited even after 5 days for my refund because i didnt think it was going to be an issue considering that i had your brands reputation in high regard. Debonairs i want my money, what is wrong with you people ?