Debbonairs

I placed an order at debbonairs in Amalinda EL on the 26th of October via their app, my transaction went through then I got an sms after the incontact message saying the order cannot be done and my money will be refunded within 5 business days, I used my last money for that order and I was hungry , I went in the app now tge store was unavailable. Called their customer care and wasted more than 10 minutes of my worktime speaking to a consultant who told me he will escalate tge matter, I dm'ed the company on twitter and they asked for my details and I provided. hours passed and I had already made other means to eat a lady from the store calls to ask me if anyone has called me I told her no, she told me she asked someone yo call me and proceeded to tell me why they coukd not make my order because they had issues with their oven, I told her I understand everything she said all I wanted was my money back so I can buy elsewhere but she could not help. In the evening of the same day the store owner calls me and kies about loadshedding and lies about getting me a refund the following morning , he asked me to whatsapp him my order details and I did, a week passed and I complained again, custimer service sent a message with a complaint reference number and that was it, this morning 11/11/2022 I whatsapp the owner telling him im still waiting for my money and his response was " sorry who are you"