Death by online order 3hour wait time after ordering online

I have had the most unbelievably horrible experience from Debonairs Gugulethu Mall. I ordered online for collection got to the store an hour later expecting to have my order waiting for me. The store waspacked but only 1 till operator I waited inline to pay for my order only to be told it was not not even fired yet. I waited another hour and people who had purchased pizza's inline after me kept leaving with their orders as I waited on the side for mine. The reason I had ordered online was to prevent the long wait but evedently I was waiting longer than the people who placed orders and bought their pizzas at the store while I watched amazed I went up to the till and enquired when my order will be ready. Only to find out it had still not been fired I asked for the manager whos rude response was that my order was not fired as they were out of stock of mushrooms and they had tried to call me to get an alternative - not even an apology. I asked her why would she call me when I was sitting at the store waiting for my order??? I am rihht there she couldv asked me right thrre and thre were no missed calls. Almost 2hours for an order of half tikka chicken and half something meaty with a side order of macon and spring onion pockets.? 3 hours later I got my order ! No apology ! The Rudeness of the manager "Joyce" as she flung my order at me and walked away as i was speaking to her. The order wasnt even prepared properly the entire pizza had tikka sauce but I ordered half and half. This is by far the worst customer experience I've recieved at any fast food restuarant