JD
Jesse D
1 reviews | Active since Jan 2017
21 Nov 2019, 14:09
Dead Fly in Debonairs Pizza, Kloof
On 21/11/2019, at the Debonairs Pizza in Kloof, a purchase was made for a Margherita pizza. After eating some of the pizza, I found a dead fly situated between the melted cheese and the pizza base. I took it back to the store and they simply returned my money and said that they have that issue a lot. I asked them why nothing was done if they were aware of the issue, and I received no response. Currently I feel extremely ill and I feel that action needs to be taken by Debonairs head office to resolve this issue. I have photographic evidence of everything and I expect a solution immediately.
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Replies (1)Debonairs Pizza's replyOfficial
24 Nov 2019, 16:26Hi Jesse
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply24 Nov 2019, 16:26
Official
Hi Jesse
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
