Customet dissatisfaction
<p>So the driver got lost which is fine but when I received my pizza outside I just took it and paid. Once inside I saw the dot to be black and when looking at the box underneath it was also black. The problem comes when I phone the Durbanville branch to explain what happened and when the manager phones me back she just made excuses like ah it's windy tonight, the driver didn't see the dot, the dot becomes black immediately after taking it out the bag... </p> <p> </p> <p>Absolutely unacceptable.customers dissatisfaction!</p>
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Good one! They phoned me and apologised for the manager I spoke with and gave me back my money
Good one! They phoned me and apologised for the manager I spoke with and gave me back my money