customer services complaint

Deboanairs pizza canal walk, i am very much disgusted by the services i got from their teller and supervisor not to mention the disrespect and arrogance from both sides

cashier frowning her face, shouting at me over a sauce preference, i placed order, order size and told her my preffered sauce, she immediately changed her face rudely told me that she already punched her own prefered sauce on the till, why did i not tell her with sauce i wanted, i responded to her telling her i have not even finished placing my order you were already finished punching the order on the till, snatched the money out of my hand, never asked what was is my prefered sauce, i asked her why she just quickly processed the order without confirming the customers preffered sauce, she told me its not her duty to ask the customer that (with an attitude facial expression). i then told her that i have been buying pizza at debonairs canal walk i have never experienced such service and rudeness

I asked to speak to her manager regarding her behaviour and reported her. i even got more disapointed at his management of customer complaint and only for him to back up her incompetencies and Uly(manager on duty) said"debonairs as a brand do not offer good service to its customers by asking prefered, debonairs cashiers process whatever sauce the cashier prefferes and it totally right that his cashier processed without any confirmation from a customer"

This came as a shock to me i never experienced such terrible behaviour and attitude at any debonairs, to top up on their terrible behaviour, they refused to give me their names when i told that them i would have to let debonairs know about this as it is brand damaging for debonairs canal walk and the whole company brand because i do not believe that this is service standards for debonairs