SH
Samantha H

1 reviews | Active since Sept 2014

14 Jul 2016, 18:31

Customer Service found wanting

<p>I complained 1 month ago and nobody has even tried to resolve my problem. Im not asking for handouts. Just give me my discount. But nobody realy cares!!!</p>

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply20 Jul 2016, 10:16
Official

Thank you very much for taking the time to report your experience with our Cycad branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply20 Jul 2016, 10:16
Official

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Cycad branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)