1 reviews | Active since Aug 2019
Customer Service, Cold Food, Dirty Delivery
Never in my life have I received such bad customer service. I have been using this brand for as long as I can remember and the lack of service I have received from the Tablebay Mall branch and customer service teams has me feeling dissapointed.
Not only did I wait over 2 hours for my COLD pizzas to arrive in DIRTY boxes but I couldn't get through to any of your branches to enquire what was happening or to find out where my pizza was. This was nearly 4 months ago and I have still heard nothing from a manager or member of staff that actually has the power to rectify the problem.
I would like to be reimbursed for my cold pizza and compensated for the poor service, however, at this point I am no longer holding my breath... I hope customers that feel confident in your brand see this and the pages of other complaints and reconsider purchasing pizza from your brand!
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***