Customer complaint not taken seriously

On Sunday 5 February 2023 I ordered a “ on the double “ from Debonairs Blue Downs. About 40 minutes later I received a call from the driver telling me he is outside my home. I went outside. Then he told how long he waited for me. I was shocked. We actually started to argue because I went outside the moment he called me. He claimed that he came to my house , waited for 5 minutes and then drove away to go and buy air time. I then told him to take my pizzas back and let another driver I delivered my pizzas. I then called the call centre and they contacted the store and my pizzas was delivered by another driver

Since Monday 6 February 2023 I called the the call centre to follow up on my complaint. At least I wanted the driver to be reprimanded ( not fired ), to come and apologise for his attitude. But nothing had happened to my complaint. Not one phone call from the owners owners and management. I have been supporting this stores for quite a few years now. The fact the call centre is not taking my complaint as a customer serious is very alarming. I do not feel appreciated due to the treatment I am receiving . I strongly this matter can be be resolved through dialogue.