CM
Charlize M
1 reviews | Active since Apr 2012
23 Mar 2015, 16:40
creamyLESS, chickenLESS, dry triple dough
I ordered a triple stack - chicken pizza at 15:20 on 23rd March 2015, they were not busy at all.There was no white sauce or chicken on at all.The pizza I received had none of specifications the debonairs assistant and I agreed on.Who overseas that the orders are correct? What assurance do customers have that that the pizza they order is the pizza they receive, without having to inspect it before leaving the shop? The slip was also taken upon the pizza so sit with no proof other than pics I took. I'm disappointed in there poor customer service.
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Debonairs Pizza's replyOfficial
24 Mar 2015, 10:24Hello charlize123,
Thank you very much for taking the time to report your experience with our Newclaire branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newclaire branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Mar 2015, 10:24
Official
Hello charlize123,
Thank you very much for taking the time to report your experience with our Newclaire branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newclaire branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)