HS
Henno S

1 reviews | Active since Sept 2009

08 May 2017, 20:22

Could have just given them my money and left the pizza

<p>I Ordered multiple pizzas one of which was supposed to be a Meaty Filla with Double Extra Cream Cheese, which you pay extra for, When a pizza costs you more than R150 you expect it to at least be edible, it was not. Not only did they not put on the extra cream cheese the completely removed all cream chees and barely put anything else on as well. This after I drove 20 min just to get to the store.</p> <p>When I called and complained they gave the phone to the driver so that he can deliver a new pizza, but after he learned that I life 20 min away and they do not deliver this way he could not help me. I pointed out that this was there lack of service and they then proposed that I meet them half way, wow great now I have to drive again after I paid and collected...not going to happen.</p> <p>I was a big fan of Debonairs but its not worth the hassle, I have more than enough other pizza places near me. They are to big to fail so why should they care. Thanks Debonairs Pizza Ballito (Shell) </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 Jun 2017, 16:16
Official

Thank you very much for taking the time to report your experience with our Ballito branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)